Frequently asked questions

Find answers to your questions. Didn't find what you were looking for? Get in touch with our team and we’ll gladly answer any questions you may have.

 

Assembly & installation

Most of the time, our chandeliers are shipped partly disassembled to protect them during transport.

The complexity of assembly varies piece by piece. Some of our chandeliers are easy to assemble, while other pieces require expert assembly.

Assembly sheets are always packed in the boxes with the chandeliers. If you need help with assembly, please contact our team who will gladly assist you.

We can provide professional assembly of our chandeliers on site anywhere in the world. The price for assembly is set individually according to the specifics of the order.

 

Cleaning & maintenance

No disinfectant, aggressive or abrasive agents may be used when cleaning the lamps. Clean with the utmost care with a Swedish cloth.

Crystals can be cleaned with a soft, lint-free cotton cloth. You must not use the Swedish cloth on anything other than chandeliers and wall lights to avoid leaving any other elements on the cloth or hard particles from previously wiped surfaces that could scratch the chandelier.

Use a spray specially designed for chandelier cleaning. If you’d like to purchase our own cleaning solution, please get in touch with us.

CAUTION: The power supply to the luminaires must be switched off during cleaning.

As for our decorative glass, it is usually very richly decorated, especially with gold and silver. Care should therefore be taken when cleaning them. Never wash the glass in an automatic dishwasher or use aggressive cleaning agents (e.g. sand) or too coarse sponges for washing dishes.

 

Shipping & packaging

We work with multiple shipping providers to offer the best means of transport to any destination. The shipping costs are always calculated on an individual basis.

Because we ship our products all around the world, we pack them carefully to protect them from any mishandling.

Standardly, our products are packed in sturdy cardboard boxes and sent on wooden palettes. In some cases, we use wooden boxes as well to ensure maximum protection for especially fragile products.

 

Light bulbs

Our products are quoted without light bulbs, but they are designed to accommodate E14, E27, G9, or GU10 bulbs, depending on the type.

Every chandelier in our collection can be fitted with LED bulbs and dimmable/non-dimmable options. We recommend warm white light for an optimal showcase of our crystal designs.

We offer worldwide shipping, and the electrical specifications of each product are tailored to the requirements of the export country.